At PupGroom, we strive to ensure your dog’s grooming experience is top-notch. If you’re not satisfied with the grooming service provided, please contact us within 48 hours. We will review your concerns and either offer a solution, re-grooming, or a partial refund, depending on the situation. Refunds are not provided for dissatisfaction with the style or grooming results once the service has been completed. All refund requests are processed on a case-by-case basis and will be resolved as promptly as possible.